Sometimes it may happen that a user fills in a form without the email or the PDF configured properly. This means that the email with the PDF will be unreadable or won't arrive, but there is a solution! You can resent the registration so that you can receive the correct email and PDF.




1. Error configuration

If there is an error in the email or PDF configuration, you will have to configure this before taking the next steps. Once you have logged into the MoreApp Platform you can edit the form by clicking on Edit Form and then go to the Email tab to edit the error and click on Save & Publish.


2. Resend registration

Now go to the Registrations tab, there will be an eye icon in the last column of every submission. Here you will see detailed information about the submission, at the bottom, there is a button that says Resend registration. By clicking on that button, the email PDF will be regenerated and sent according to the last configuration. However, the same amount of credits will be re-charged for processing the form. Now the email is sent to the entered email addresses, and if there are hooks installed, they are also processed again.



3. Refresh your forms

Before filling in a new form, it is essential to update your forms. This can be done by refreshing the folder overview in the app by clicking on the white arrow in the upper right corner, the forms can only be refreshed with an internet connection.



4. Congratulations!

You have successfully resent a registration!

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