Security FAQ

MoreApp is ISO 27001 certified. Check out our certificate and read all about how we comply with this international standard for information security management.

Which certifications do we have?
No MoreApp account yet? Sign up here. MoreApp is ISO 27001 certified. Check out our certificate and read all about how we comply with this international...
Tue, 6 Aug, 2019 at 11:52 AM
How do we ensure the security of our IT service providers?
No MoreApp account yet? Sign up here. We guard the security of our services by an annual risk assessment and a quarterly compliance audit. These process...
Tue, 6 Aug, 2019 at 11:54 AM
How do we ensure that our users have the opportunity to change provider?
No MoreApp account yet? Sign up here. Users can change provider any time by switching to another solution than MoreApp. If our users would like to chang...
Tue, 6 Aug, 2019 at 11:54 AM
Do we have a backup emergency plan?
No MoreApp account yet? Sign up here. This is one of the demands of the ISO 27001 certificate. We have a backup plan in place. For security reasons we c...
Tue, 6 Aug, 2019 at 11:54 AM
Does our system allow multi-tenancy?
No MoreApp account yet? Sign up here. Yes, our system is only multi-tenant.
Tue, 6 Aug, 2019 at 11:55 AM
Is the data of our users encrypted and separated?
No MoreApp account yet? Sign up here. The data is encrypted in transit and at rest. The data is not physically separated, it's logically separated....
Tue, 6 Aug, 2019 at 11:55 AM
How do we ensure network security and the ongoing operation of existing servers and hardware components?
No MoreApp account yet? Sign up here. For security reasons we cannot disclose the inner workings of our systems. However, we would like to comfort our u...
Tue, 6 Aug, 2019 at 11:55 AM
How is data encrypted during transmission?
No MoreApp account yet? Sign up here. Data is sent encrypted using HTTP over TLS (HTTPS). This means that all data is encrypted between the client and t...
Tue, 6 Aug, 2019 at 11:55 AM
Is the data stored locally on mobile devices?
No MoreApp account yet? Sign up here. Yes, and it is not possible to delete the data remotely. The data is not forcibly encrypted, only if the user has ...
Tue, 6 Aug, 2019 at 11:55 AM
How do we ensure that our app is updated periodically? 
No MoreApp account yet? Sign up here. Our app is updated periodically. If you want to be sure about having the latest version on you mobile device, you ca...
Tue, 6 Aug, 2019 at 11:56 AM