You are here because you didn't receive the PDF, it wasn't readable or you would like to test a new configuration. If one of the aforementioned is true, you can resend the registration to receive a new version of the email and the PDF report. 


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1. Fix the error

If there is any error occurirng in the email or PDF, make sure to fix it first before proceeding. Navigate to the correct form, such as a digital survey, and click on Edit Form. Go to the Email tab to edit the error and click on Save & Publish


2. Resend registration

To resend your registration, navigate to the Registrations tab in the platform. The rightmost Details column, shows an eye icon. Please click on the icon to find detailed information about the registration. Scroll down to the bottom and click on the button that displays Resend registration. Now the email and PDF will be resent according to the latest configuration. If there are any hooks installed, they are also sent again. 


Please note: Unless you've installed paid hooks, like the Word-hook, resending your registrations doesn't cost you any credits. 



3. Testing your PDF report

If you have filled in a form once, you can use the same registration to test the new email and PDF configuration by using the Resend registration button.


4. Refresh your forms

It is important to note that refreshing the app is essential to make sure you and your users work with the newest configuration.



5. Congratulations!

You have successfully resent a registration!


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